We want you to feel confident when purchasing Nano Banana2 subscriptions, credits, and commercial add-ons. This policy explains when refunds are available, what evidence is required, and how long processing takes. It applies to all direct purchases made through nano-banana2.com unless a separate agreement states otherwise.
- Requests must be submitted within 7 calendar days of the original purchase timestamp.
- Requests submitted after 7 days are automatically declined regardless of reason.
Your account must satisfy all conditions below:
- Usage limit: Fewer than 10 AI processing tasks (generation or editing jobs) were submitted after the purchase.
- Credit balance: At least 80% of purchased credits remain unused.
- Policy compliance: The Service has not been used in violation of the Terms of Service.
- Unique order: The request involves paid credits or subscriptions (promo/bonus credits do not qualify).
Send an email to support@nano-banana2.com within the 7‑day window and include:
- Account email and order/receipt ID.
- Purchase channel (Stripe, in-app checkout, etc.).
- A concise reason for requesting a refund.
- Confirmation that the usage and credit requirements above are met.
Incomplete submissions will be returned for clarification and may fall outside the request window.
We do not issue refunds for:
- Requests submitted after 7 days.
- Accounts that executed 10 or more AI tasks, or consumed over 20% of purchased credits.
- Renewals of existing subscriptions (you may cancel future billing at any time).
- Credits granted through trials, promotions, giveaways, or referral programs.
- Orders purchased with significant promotional discounts that explicitly state “non-refundable”.
- Accounts flagged for abuse, chargebacks, or other Terms-of-Service violations.
| Stage | Target timeline |
|---|
| Eligibility review | Within 3 business days of receiving a complete request |
| Additional info (if needed) | Support will email you; unresolved cases may be closed |
| Refund issuance | Approved refunds are returned via the original payment method within 5–10 business days (bank speed may vary) |
For annual subscription refunds, 4% of the refund amount is withheld to cover the original payment processor fees and treasury handling costs.
If you partially used the service but still meet some criteria, we may grant a pro-rated refund. We consider:
- Amount of credits consumed versus remaining.
- Time elapsed since purchase.
- Whether commercial rights were exercised.
- Presence of technical issues on our side.
Partial refunds are discretionary and determined solely by Nano Banana2 support.
- Email support@nano-banana2.com anytime to request cancellation.
- After cancellation you may keep using remaining credits until the current billing period ends.
- We do not offer pro-rated refunds for partial billing periods.
- Subscription benefits (including commercial licenses) stay active through the paid term.
- You may disable auto-renewal at any time to avoid future charges.
- Turning off auto-renewal does not shorten the active subscription.
If you purchased a commercial plan or add-on:
- Standard refund rules apply.
- Upon refund approval, commercial licensing privileges end immediately.
- Assets generated under commercial license must cease commercial deployment unless you purchase another license.
Once a refund is finalized we may:
- Revoke account access to prevent further usage.
- Delete generated images, prompts, and stored files associated with the refunded order.
- Retain minimal billing metadata for compliance (see Privacy Policy).
Back up any content you wish to keep before requesting a refund.
We may modify this policy at any time. Changes take effect upon posting. Continued use of Nano Banana2 after an update constitutes acceptance of the revised policy.
Questions about refunds? Contact us at:
Nano Banana2
Email: support@nano-banana2.com
Site: https://nano-banana2.com/contact
Please include your account email and order ID so we can respond faster.
We appreciate your continued trust in Nano Banana2 and will keep working to deliver a reliable experience.
